The Code of Iowa, Chapter 34A, states that the director of Iowa Homeland Security and Emergency Management shall appoint a program manager for the 911 program in Iowa. The program manager shall act under the supervisory control of the HSEMD director and in consultation with the 911 Communications Council.
All 99 Iowa counties have the capability of accepting wireless enchanced 911 Phase II service, which provides the call taker at the public safety answering point with latitude/longitude coordinates so they can more readily locate the person who has placed the 911 call.
Iowa Administrative Code
In Iowa, 911 phone service for land and wireless phones is provided for by the Code of Iowa, Chapter 34A, and the Iowa Administrative Code, Section 605, Chapter 10.
Attention PSAPs
Are you interested in the State’s shared services environment? Complete the Iowa 911 Program Shared System Notice of Intent and Intake Information form.
View and post PSAP training opportunities here.
HSEMD 911 Products
Call 911 for Emergency
Emergency assistance is not available through this page. Please call 911 in case of an emergency.
State of Iowa 911 Shared Services
Attention PSAPs! Are you thinking about the shared services option? Check out this informational video.
911 Council Meetings & Minutes
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View past council meetings on YouTube. |
Council meetings are held at 9 a.m. on the second Thursday of each month, at the West Des Moines City Hall, 4200 Mills Civic Parkway in West Des Moines (unless otherwise noted). Upcoming 2021 meeting dates:
- November 9, 2023
- October 12, 2023
- September 14, 2023 (PDF)
- August 10, 2023 (PDF)
- July 13, 2023 (PDF)
- June 8, 2023 (PDF)
- May 11, 2023 (PDF)
- April 13, 2023 (PDF)
- March 9, 2023 (PDF)
- February 9, 2023 (PDF)
- January 12, 2023 (PDF)
- December 8, 2022 (PDF)
- November 10, 2022 (PDF)
- October 13, 2022 (PDF)
- September 8, 2022 (PDF)
Most Recent Meeting Minutes (Approved)
- Minutes – August 10, 2023 (PDF)
- Minutes – July 13, 2023 (PDF)
- Minutes – June 8, 2023 (PDF)
- Minutes – May 11, 2023 (PDF)
- Minutes – April 13, 2023 (PDF)
- Minutes – March 9, 2023 (PDF)
- Minutes – Feb. 9, 2023 (PDF)
- Minutes – Jan. 12, 2023 (PDF)
- Minutes – Dec. 8, 2022 (PDF)
- Minutes – Nov. 10, 2022 (PDF)
- Minutes – Oct. 13, 2022 (PDF)
- Minutes – Sept. 8, 2022 (PDF)
- Minutes – August 11, 2022 (PDF)
Want to be notified about upcoming Iowa 911 Communications Council meetings? Sign up to receive emails. (Enter your email address and then scroll down to Homeland Security & Emergency Management lists. Check the box next to the “911 program of Iowa.”)
911 Council Member Directory
(Polk County Emergency Management)
Chris Jasper, Iowa Chapter of the National Emergency Number Assoc.
(MUSCOM Emergency Communications Center)
Mike Bryant, Iowa Assoc. of Professional Fire Fighters
(Ames Fire Department)
Taylor Teepell, Iowa Telephone Assoc. >15,000 customers
(CenturyLink- Des Moines)
Adam Welp, Iowa Telephone Assoc. <15,000 customers
(MTC Technologies)
Robert Dehnert (Vice Chair), Iowa Emergency Medical Services Assoc.
(West Des Moines Emergency Medical Services)
George Griffith, Iowa Assoc. of Chiefs of Police & Peace Officers
(Urbandale Police Department)
Cara Sorrells (Secretary), Iowa Chapter of the Assoc. of Public-Safety Communications Officials (Iowa County Sheriff)
Jeff Miller, Geographic Information Systems (GIS)
(Dubuque County)
Captain Richard Pierce, Iowa DPS Communications Interoperability Bureau
John McCormally, Auditor of State, Ex-Officio Member
Mark Murphy, Iowa Firefighters Assoc.
(Dubuque County 911)
Rob Rotter (Chair), Iowa State Sheriffs and Deputies Assoc.
(Iowa County Sheriff)
Joe Sargent, Personal Communications Services companies
(T-Mobile – West Des Moines)
Steve Zimmer, Cellular Providers
(US Cellular)
911 Documents & Reports
911 Documents
Iowa 911 Communications Council Documents
- Non-Employee Travel Voucher for Council Members (PDF)
- Iowa Statewide Communication Interoperability Plan 2013 (link to PDF on ISICSB website)
Service Provider Documents
Public Safety Answering Point (PSAP) and Local Service Board Documents
- 911 Children’s Activity Book Request Form – for PSAPs only
- Attachment B: Invoice Form (PDF)
- Attachment D: Change Management Form (Google)
- PSAP Contacts/Communications Point-of-Contact Form (Google)
- 911 Annual PSAP Expenditure Data Collection Form (Excel) – UPDATED August 2023
- 911 Annual PSAP Expenditure Data Collection Form instructions (PDF) – UPDATED August 2023
- Service Board Membership Form (PDF)
- PSAP Consolidation Checklist (PDF)
- Sample Service Board Bylaw Document (Word)
- County Service Plan Template (Word)
- Master PSAP List (Excel)
911 Reports
Quarterly Reports
Annual Reports
- 911 Annual Report 2022 (PDF)
- 911 Annual Report 2021 (PDF)
- 911 Annual Report 2020 (PDF)
- 911 Annual Report 2019 (PDF)
- 911 Annual Report 2018 (PDF)
Other Reports
- 2021 Wireline 911 Cost Recovery Report
- 2021-2025 HSEMD 911 Strategic Plan
- FY 2017/2018 Biennial Report on PSAP Expenditures
- FY 2019/2020 Biennial Report on PSAP Expenditures
- State 911 Assessment Report for Iowa
- 911 Efficiencies Study 2014 (PDF)
- 911 PSAP Data Analysis Report 2015 (PDF)
- 911 Consolidation Study 2016 (PDF)
- 911 Consolidation Plan 2018 (PDF)
NG911 GIS
- Iowa Transition to GIS Data Hub Webinar (54.99 MB)
- Iowa NG911 GIS Schema Field Mapping Worksheet (Excel)
- Iowa NG911 Standards Document (PDF)
- Second Series NG911 GIS Standards Webinar (YouTube video)
- Second Series NG911 GIS Standards Webinar Q&A (PDF)
- Iowa NextGen 911 GIS Data Webinar – July 19, 2018 (YouTube video)
Iowa 911 Program Updates
GIS Derived MSAG Statewide Call 2021 (link to YouTube) – May 20, 2021 – Chat Transcript in PDF format
Wireline Migration for PSAPs with Standalone ALI Informational Webinar (link to YouTube) – Jan. 27, 2020
Webinar: Wireline Migration and ALI Update (link to YouTube) – Jan. 16, 2020
Webinar: Local 911 Budgeting & Program Update (link to YouTube) – Oct. 25, 2018
Top Pages
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