Disaster Case Advocacy Outreach Coordinators to visit Flood-Affected Neighborhoods

faded picture of a neighborhood in background. On top are three picture frames. Frame one: Individual smiling at camera in blue shirt and neon vest, frame two: young man in same uniform talking to a woman in a doorframe. Frame three: a woman in the same uniform talking to an older woman in her doorframe.

Disaster Case Advocacy Outreach Coordinators will begin visiting households in neighborhoods that may still have unmet needs related to the June 2024 floods.  Coordinators will provide important information about available resources and connect residents with the Disaster Case Advocacy Program (DCA). 

The outreach program will start at the end of July 2025 and run until October 2025. It will be divided into four phases, each lasting 3 to 4 weeks and focusing on specific areas:

Phase One: Sioux, O'Brien, Clay 
Phase Two: Lyon, Osceola, Dickinson, Emmet, Palo Alto, Humboldt 
Phase Three: Buena Vista, Cherokee, Plymouth, Woodbury, Monona 
Phase Four: Pottawattamie, Scott 

The order of phases and the counties included may be subject to change as necessary. Local officials will be promptly notified as coordinators prepare to visit neighborhoods.

DCA coordinators will wear neon-colored vests and branded Tetra Tech t-shirts for easy identification. They will also carry ID and work in pairs. 

DCA Coordinators visiting neighborhoods will never ask for Social Security Numbers, photo IDs, or other forms of identification, or income information during their visit. 

Disaster Case Advocates can support survivors with: 

  • Navigating FEMA, Insurance, SBA, and other processes
  • Applying for programs and assistance
  • Identifying and accessing new resources
  • Developing a home repair or rebuild plan
  • Creating a unique recovery plan with steps to reach your recovery goals
  • And more, based on your disaster-related needs

Residents can also reach a Disaster Case Advocate through the following options:

In-person Assistance

Survivors are encouraged to visit a Long-Term Disaster Recovery Center (LT-DRC) during its hours of operation.

Clay County
Spencer City Hall
101 W 5th St, Spencer, IA 51301
Hours: Monday – Friday, 9 AM - 5 PM

Sioux County
Hawarden City Hall 
1150 Central Ave, Hawarden, IA 51023
Hours: Monday – Friday, 9 AM – 4:30 PM